Welcome to James Glass PhD
About Me
Senior Technical Writer | Developer Enablement & AI-Driven Docs
I’m James Glass, PhD, a Senior Technical Writer and Developer Relations/Documentation Manager with over a decade of experience helping teams and organizations communicate complex ideas with clarity.
My work is centered around three pillars:
- Technical Writing & Docs-as-Code – Creating clear, developer-friendly documentation using modern, automated workflows.
- Developer Relations & Enablement – Building bridges between engineering teams and developer communities through content, advocacy, and collaboration.
- Knowledge Management & Strategy – Designing scalable approaches to documentation and content that empower teams and support long-term growth.
Summary
Data-informed Senior Technical Writer and Documentation Manager specialising in developer enablement, internal platforms, and analytics-driven documentation strategy.
Proven partner to Product, Engineering, and Design teams, owning product-aligned messaging and documentation roadmaps for complex internal systems. Strong experience using data to measure documentation impact, including KPI tracking, user sentiment analysis, experiment evaluation, and Looker Studio dashboards.
Expertise in Docs-as-Code workflows, technical enablement, and emerging AI-assisted documentation practices.
Key Skills
- Documentation & Information Architecture: Content planning, structuring, authoring, and editing
- Project & Product Management: Requirements gathering, scoping, roadmap alignment, sprint planning, stakeholder management, prioritization
- Docs-as-Code: Markdown, Git/GitHub workflows, automation pipelines
- Developer Enablement: Familiarity with SDK and API documentation, Swagger / OpenAPI, API design-first principles, internal tooling adoption
- Training & Facilitation: Workshop design, technical training delivery
- Collaboration: Cross-functional coordination with Engineering, UX, QA, and PM teams
- Knowledge Management: Internal content strategy, content lifecycle governance
- AI & Data: Familiarity with prompt engineering, Looker Studio BI dashboards, SQL (working knowledge), Jupyter Notebooks
- Tools: Git, Jira, Confluence, Trello, Miro
What Drives Me
I’m passionate about simplifying complexity. Whether it’s translating intricate technical details into accessible documentation or enabling developers to succeed through knowledge sharing, my focus is always on clarity and impact.
I also have a growing interest in artificial intelligence and AI agents — particularly how they can enhance documentation, developer workflows, and knowledge management. I enjoy exploring ways that intelligent systems can support writers, improve content discoverability, and make technical information more interactive and accessible.
Beyond Work
Outside of work, I find balance and inspiration through creative and active pursuits:
- 📸 Photography – capturing moments and exploring visual storytelling.
- 🥾 Hiking – enjoying nature and disconnecting from screens.
- 🎬 Movies – from thought-provoking documentaries to imaginative cinema.
I’m also fascinated by the intersection of technology, media, and human behavior, and how innovations like AI are reshaping the way we create, consume, and share information.